Cancel Order

 

Thank you for choosing Zonalirto (hereinafter referred to as "We" or "Us"). We are committed to providing you with high-quality sunshades, garden warm water systems, and water storage barrels. Please read the following policy carefully regarding the cancellation of orders placed through our online store.

Order Cancellation Conditions

To ensure efficient processing, we have established specific timeframes for cancellations:

• Within 48 Hours (Unshipped): Orders placed within the last 48 hours that have not yet been shipped are eligible for direct cancellation.

• Over 48 Hours or Shipped: Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled. In this scenario, please wait for the logistics carrier to deliver the package. Once received, you may contact us to initiate a return and refund. For more details, please consult our Return and Exchange Policy.

• Duplicate Orders: If you accidentally placed duplicate orders for the same item, please contact us immediately. We can cancel the duplicate order provided it has not yet been shipped.

• Inventory Errors: In the rare event that an item becomes unavailable after you have placed an order due to inventory discrepancies, we reserve the right to cancel the order and issue a full refund immediately.

Order Cancellation Process

If your order meets the cancellation criteria, please follow these steps:

• Contact our customer service team to request a cancellation via email at team@zonalirto.com or by phone at +1 (323) 389-0712. Please provide your Order Number and Payment Proof to facilitate the process.

• Our customer service team will process your application immediately. Once approved, we will inform you of the result and arrange for your refund without delay.

Refund Instructions

• Method: Upon confirmation of the cancellation, the refund will be automatically returned to the bank card (Visa, MasterCard) account you used for the original payment.

• Processing Time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive in your account within 1-5 business days.

• Overdue Refunds: If you have not received your refund within the expected timeframe, please contact us for assistance.

Order Modifications

Please note that we cannot modify the contents of an order (e.g., adding or removing items) once it has been placed. If you need to make changes, you must cancel the original order and place a new order. Shipping address corrections must be requested within the 48-hour window before shipment.

Contact Us

If you have any questions regarding this policy, please contact us using the information below:

Address: 2146 EL PRADO AVE, LEMON GROVE, CA 91945, United States
Phone: +1 (323) 389-0712
Email: team@zonalirto.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)