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Terms of Service

 

1. Introduction and Scope
Welcome to the online store of Zonalirto (hereinafter referred to as "we" or "us"). By accessing our website and purchasing our products (specifically Parasols, Garden Greenhouses, and Water Storage Tanks), you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these terms carefully before accessing or using our website.

2. User Account and Website Responsibility
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for ensuring that your access to the website is legal and does not violate any applicable laws.

3. Product, Inventory, and Price Information
We strive to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to modify the prices of our products at any time without prior notice. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

4. Orders and Payment
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We accept major credit cards (Visa, MasterCard) as secure payment methods. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase at the price(s) in effect when such charges are incurred.

5. Shipping Policy

  • Delivery Scope: We currently only support shipping to addresses within Australia. We do not ship to other countries.
  • Shipping Costs: We offer free shipping for orders totaling AUD 100 or more. For orders under AUD 100, a flat shipping fee of AUD 10.99 will be charged.
  • Processing Time: Orders are typically processed within 1 to 3 business days.
  • Transit Time: Delivery usually takes between 7 to 15 business days, depending on your location.
  • Shipping Methods: Our primary shipping logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
  • More Details: For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation

  • Cancellation Conditions: You may cancel your order directly within 48 hours of placing it, provided the order has not yet been shipped. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be canceled. In such cases, please wait for the logistics delivery and then contact us to initiate a return for a refund.
  • Refunds: Refunds will be returned to the same payment method you used for the purchase.
  • Arrival Time: Once the cancellation is confirmed, the refund will be credited back to the bank card (Visa, MasterCard) account used for payment. Regarding the arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
  • More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We offer an exchange period of 45 days from the date of receipt.
  • Steps to Take: To initiate a return or exchange, users must contact our support team with proof of purchase and photographs of the item if applicable.
  • Process: Upon approval of your request, we will provide you with the return address and instructions. Please do not send your purchase back to the manufacturer without prior confirmation.
  • Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.
  • Arrival Time: After the return is confirmed and inspected, the refund will be credited back to the bank card (Visa, MasterCard) account used for payment. Regarding the arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
  • More Details: For more detailed information on returns, exchanges, and refund processes, please refer to our Return and Exchange Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Please refer to our Privacy Policy Page for full details on how we collect, use, and disclose your information.

9. Disputes and Governing Law
These Service Policy terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

11. Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.

13. Severability
In the event that any provision of these Service Policy terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, or internet service disruptions.

15. Contact Information
Questions about the Service Policy should be sent to us at:

Address: 2146 EL PRADO AVE, LEMON GROVE, CA 91945, United States
Phone: +1 (323) 389-0712
Email: team@zonalirto.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)