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Shopping Guide

 

Welcome to Zonalirto (hereinafter referred to as "we" or "us"). We are dedicated to providing high-quality outdoor living solutions through our online store. To ensure a smooth shopping experience for our parasols, garden warm water systems, and water storage buckets, please review the following guide.

Preparation and Selection

Before purchasing, we recommend assessing your specific needs to ensure the products fit your environment perfectly.

  • Parasols: Please measure the area where you intend to place the parasol. Consider the base weight requirements and the typical wind conditions in your area. Check the fabric specifications for UV protection levels suitable for the Australian climate.
  • Garden Warm Water Systems: Verify that your outdoor area has access to a standard hose connection or water source. For solar-heated models, ensure the installation site receives adequate sunlight exposure throughout the day.
  • Water Storage Buckets: Determine the volume capacity required for your usage. Ensure you have a level, stable surface for installation to support the weight of the bucket when full.

Shopping Cart and Order Confirmation

Once you have selected your items, proceed to the shopping cart to review your choices.

  • Review Items: Check quantities, sizes, and colors.
  • Shipping Information: Please provide a valid residential or business address. As we operate exclusively online, please ensure all delivery details are accurate to avoid delays.
  • Order Confirmation: After checking your details, proceed to checkout. You will receive an email confirmation once the order is successfully placed.

Payment Methods

We provide a secure payment environment to protect your financial information.

Our online store is committed to providing a secure payment environment. We currently accept credit card payments, including Visa, MasterCard, and other major credit cards. Please select your preferred payment method and enter the required details. Once the information is entered and you have reviewed your order summary one last time, click the "Complete Payment" button to finalise your transaction. You will receive an email confirmation shortly after your order has been successfully placed.

Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days.
  • Tracking: Once your order ships, we will provide a tracking number via email so you can monitor the shipment status.
  • Inspection: Upon delivery, please inspect the packaging for any external damage before signing for the package.

Returns and Exchanges

  • Policy: If you are not satisfied with your purchase, you may return the item within 45 days of receipt.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process: Please contact our support team to initiate a return. 

Account Security and Privacy

We take your privacy seriously.

  • Data Protection: We collect only the information necessary to process your order and improve your experience. We do not sell or share your personal data with unauthorized parties.
  • Account Safety: Please keep your login credentials confidential. If you suspect any unauthorized access to your account, please contact us immediately.

Contact Us

If you have any questions or require assistance during your shopping process, please reach out to us using the information below:

Address: 2146 EL PRADO AVE, LEMON GROVE, CA 91945, United States
Phone: +1 (323) 389-0712
Email: team@zonalirto.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)