Payment Methods
Welcome to the online store of Zonalirto (hereinafter referred to as "we" or "us"). We are dedicated to providing high-quality parasols, garden warm water systems, and water storage tanks. To ensure a smooth and secure shopping experience, we have established the following payment policies.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. Our goal is to make your payment experience simple and secure.
Process Initiation
To begin a purchase, please select your desired items and proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and security code (CVV/CVC), along with your billing address. Please ensure that the billing information matches the details on file with your card issuer to avoid delays.
Payment Confirmation
Once the transaction is authorized, you will receive an immediate on-screen confirmation. We will also send a transaction receipt to the email address provided during checkout. The charge will appear on your credit card statement under our name.
Security and Data Protection
We take the security of your financial information very seriously and adhere to strict data protection standards.
Credit Card Security
All credit card transactions are processed using a secure encrypted connection (SSL). We do not store your full credit card numbers on our servers. Your payment data is transmitted directly to the payment processor using encryption protocols to prevent unauthorized access.
Our Privacy Policy
We respect your privacy. The personal and financial information collected during the payment process is used solely for the purpose of processing your order and preventing fraud. We do not share your payment details with unauthorized entities.
Dispute Resolution
We aim to provide accurate descriptions and high-quality service. However, if any issues arise regarding billing, we are committed to resolving them fairly.
Resolution Services
If you recognize a transaction you do not recall or believe there is a billing error, please contact our support team immediately. We will investigate the matter and work with you to resolve the issue promptly without the need for external escalation whenever possible.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your credit card issuer to initiate a query. However, we encourage you to contact us first so we can rectify the situation faster.
Communication and Support
We believe in transparent communication regarding financial transactions.
Updating Information
We reserve the right to update our accepted payment methods or security protocols. Any significant changes to how we process payments will be updated on this page. We encourage you to review this policy periodically.
Transaction Currency
All transactions on our online store are processed in Australian Dollars (AUD). If your credit card is issued in a different currency, your card issuer may apply a conversion rate and foreign transaction fees, which are beyond our control. Please verify with your bank regarding specific exchange rates.
Payment Authorization
When you place an order, a pre-authorization hold may be placed on your card to ensure sufficient funds are available. The actual charge is typically processed when the order is confirmed. If a transaction is declined, please contact your bank to ensure there are no blocks on online transactions before contacting us.
Billing Accuracy
To ensure successful delivery and payment processing, you must provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not responsible for delays caused by incorrect billing details provided by the user.
Contact Information
If you have any questions regarding payment methods or a specific transaction, please contact us using the details below:
Address: 2146 EL PRADO AVE, LEMON GROVE, CA 91945, United States
Phone: +1 (323) 389-0712
Email: team@zonalirto.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)